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Refunds

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You can stop payment within 14 days provided you haven’t used your printing account after making the payment.

You can get all amounts over DKK 25 refunded from the accounts department at the State and University Library at bogholderiet@statsbiblioteket.dk. Printing accounts are balanced once a month. If you contact the accounts department to request a refund, you must provide you name, CPR number and the registration and account numbers of your bank or financial institution.

Please note that there is a deadline for refunds of amounts from your printing account. If your account has remained inactive for more than five years, the balance accrues to the State and University Library.